We are a customer-first company, and we strive to provide the best quality products with a seamless experience for you. Still, sometimes things happen, so if there's anything wrong with the item you have received, we will do our best to fix it and be satisfied.
If you want to return the item, please contact us within 2 weeks of receiving the order at info@vroomarts.com. If you have discovered our fault, please take pictures of the defective, or wrong item sent to you and attach them to the initial email with an explanation.
All regular orders have a 24 hours Free cancellation period. If you request for a refund after the 24 hour period, you will be eligible for a 70% refund.
WARNING: Personalized products are one of a kind and has been manufactured only for you. Therefore we can not exchange or refund any customized products under any circumstances unless the product has a manufacturer's defect. If production of your custom product has not started, you can ask for a refund, in any case custom design fee of $40 is not refundable.
We do not issue refunds if you do not provide a reason for returning the item or send it back without contacting us first.
Refunds for returned items will be issued to the original payment method you used when placing your order.
Please consider that all the shipping expenses for returning the item remain the responsibility of the customer.
The returned product must not be used and should be sent to us in its original packaging.
Please write “RETURNED ITEM” on the packaging so that certain misunderstandings could be avoided.
If you still have additional questions about returning the item, feel free to contact us at info@vroomarts.com.
Excellent quality and love the 16" spaced holes in it. Made the installation to wall studs super easy. I mounted it with stainless steel screws and 3/8" spacers to make it "pop" off the wall.
The communication between me and Vroomarts was good. It took a while because I had many alterations made, but the result is simply fantastic. Thank you Anna, it turned out well, I am happy with it.
It’s a really nice decoration for the Apartment! I recommend it!
The only problem what I got, is the mounting. If you have a thin drywall instead of a brick/plaster wall, could be possible that the drywall will break off with only one screw.
I improvised a bit with steel ropes.
The silhouette of my Rocket 3 is stunning, I love it. The second one is a custom one of my Speed Twin with the forks turned slightly left when parked.
The hardware was well packaged, and the tools provided were helpful.
The wait time was very reasonable
I'm very happy!
A custom order for a Silhouette Metal Wall Art BMW R1300GSA, executed with exceptional care, attention to detail, and excellent quality. I love it and recommend it.
The quality so absolutely amazing and hanging it was a very easy thing to do! Absolutely in love with this and definitely getting another for my new bike!
